TenDollarTrip Privacy Policy & SMS Terms and Conditions
Effective Date: October 20, 2026
Welcome to TenDollarTrip.com. We are committed to protecting your personal information, respecting your privacy, and providing clear information about our transportation services and SMS messaging programs.
This Privacy Policy and SMS Terms and Conditions explain how we collect, use, store, protect, and share information, as well as the terms governing optional text message notifications.
Website: https://www.tendollartrip.com
Business: TenDollarTrip
Primary Service Area: Delaware, United States
PART ONE: PRIVACY POLICY
1. Information We Collect
When customers use TenDollarTrip, we may collect:
Account Information: Name, email address, mobile phone number, and account credentials.
Booking Information: Pickup addresses, drop-off locations, scheduled pickup times, ride status, and booking history.
Payment Information: Payment transaction details, membership information, and refund records. Card payments are processed through third-party providers, including Stripe.
Location Information: Location data necessary to coordinate transportation, provide navigation, and facilitate pickups and drop-offs.
Device Information: Browser information, IP address, device type, and technical data necessary for security and website functionality.
Communication Preferences: SMS opt-in status, consent records, notification preferences, and opt-out requests.
Customer Support Information: Information voluntarily provided when contacting our support team.
2. How We Use Your Information
TenDollarTrip uses personal information to:
Create and manage customer accounts.
Process and coordinate ride bookings.
Connect customers with available drivers.
Provide pickup reminders, ride confirmations, and booking updates.
Process payments, memberships, and refunds.
Administer referral programs and promotional offers.
Send promotional SMS messages when customers have provided the appropriate consent.
Respond to customer support inquiries.
Improve platform performance and service reliability.
Prevent fraud and unauthorized account access.
Comply with applicable legal obligations.
3. SMS Communications and Customer Consent
TenDollarTrip offers optional SMS notification programs.
Transactional and Ride-Related Messages
Customers who opt in to transactional notifications may receive:
Ride booking confirmations.
Driver acceptance notifications.
Scheduled pickup reminders.
Ride status updates.
Cancellation notifications.
Refund notifications.
Important ride-related service communications.
Marketing and Promotional Messages
Customers who separately opt in to marketing notifications may receive:
Free-ride opportunities.
Discounted ride offers.
Special promotions.
Referral program announcements.
New service announcements.
Other TenDollarTrip marketing communications.
Consent to receive marketing messages is not required to purchase rides or receive transactional messages.
Customers may choose which eligible SMS programs they wish to join.
Message frequency varies. Message and data rates may apply.
Customers can unsubscribe by replying STOP or request assistance by replying HELP.
4. Mobile Information and SMS Consent Privacy
TenDollarTrip does not sell, rent, or share customer mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their marketing or promotional purposes.
We may disclose mobile phone numbers and messaging information to authorized service providers, including Twilio, solely as necessary to deliver, manage, and support communications on behalf of TenDollarTrip.
These service providers are not authorized to use customer mobile information for their own independent marketing purposes.
We may also disclose information when required by applicable law.
TenDollarTrip maintains records of customer messaging preferences and consent to support responsible messaging practices and applicable compliance requirements.
5. Information Shared With Drivers
When a customer books a ride, TenDollarTrip may provide the assigned driver with information necessary to complete the transportation service.
This may include:
Customer name.
Pickup location.
Drop-off location.
Scheduled pickup time.
Relevant booking details.
Customer contact information when needed to coordinate the ride.
Drivers should use this information only for legitimate transportation-related purposes.
6. Third-Party Service Providers
TenDollarTrip may use third-party service providers for:
Payment processing, including Stripe.
Website hosting.
Account authentication and database management, including Supabase.
SMS delivery, including Twilio.
Customer support.
Fraud prevention and technical security.
These providers may process information only as necessary for their authorized services and subject to applicable contractual and legal requirements.
TenDollarTrip does not sell customer personal information.
7. Payments, Memberships, and Refunds
Eligible card payments and membership subscriptions are processed through secure third-party payment providers.
TenDollarTrip does not directly store complete payment card numbers.
If a ride is not accepted by a driver within the applicable booking window, TenDollarTrip's automated refund system is designed to process a full refund to the original card used for booking.
The availability of refunded funds may depend on the payment processor and the customer's financial institution.
8. Data Security
TenDollarTrip uses reasonable technical, administrative, and organizational measures intended to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no website, database, or electronic communication system can guarantee absolute security.
Customers should keep their login credentials confidential and report suspected unauthorized account activity.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide transportation services, manage customer accounts, process payments, maintain consent records, resolve disputes, and satisfy applicable legal obligations.
Certain records may be retained after account closure when necessary for legitimate business or legal purposes.
10. Your Privacy Choices
Customers may:
Update their account information.
Change their saved phone number.
Manage available SMS notification preferences.
Opt out of promotional messages.
Opt out of transactional SMS notifications where applicable.
Request assistance with personal information.
Request deletion of eligible account information, subject to applicable retention requirements.
Customers may contact TenDollarTrip through the Customer Support section of our website.
11. Children's Privacy
TenDollarTrip's online customer accounts are not intended for independent use by children under 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we become aware of information collected improperly, we will take appropriate steps to address the situation.
12. Changes to Our Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, messaging programs, or legal requirements.
Updates will be published on our website with a revised effective date.
PART TWO: SMS TERMS AND CONDITIONS
13. TenDollarTrip SMS Messaging Programs
By voluntarily subscribing to a TenDollarTrip SMS messaging program, you agree to receive text messages associated with the specific program for which you have provided consent.
TenDollarTrip operates two types of customer SMS programs:
A. Ride Notifications Program
This program provides transactional and service-related messages concerning your transportation bookings, including ride confirmations, driver acceptance, pickup reminders, ride status changes, cancellations, and refunds.
B. Promotional Alerts Program
This program provides marketing messages concerning discounted rides, free-ride opportunities, promotional offers, referral rewards, and TenDollarTrip service announcements.
Customers may subscribe to either eligible program independently.
14. How to Opt In
Customers may opt in through the TenDollarTrip website by entering or confirming their mobile phone number and selecting the applicable SMS consent checkbox.
Each consent checkbox identifies the type of messages the customer agrees to receive.
Customers must actively select the applicable checkbox. Consent is not assumed from account creation, ride booking, or the provision of a phone number alone.
TenDollarTrip may maintain electronic records of consent, including the phone number, consent category, and time of enrollment.
15. Message Frequency
Message frequency varies depending on your selected program.
Ride-related messages depend on your booking activity, including scheduled pickups, driver acceptance, and ride status changes.
Promotional messages may be sent periodically when offers, announcements, or referral opportunities are available.
TenDollarTrip does not guarantee a specific number of messages.
16. Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge fees for receiving or sending SMS messages according to your mobile service plan.
TenDollarTrip is not responsible for carrier-imposed messaging or data charges.
17. How to Opt Out
You may cancel SMS notifications at any time by replying:
STOP
to a TenDollarTrip SMS message.
After an opt-out request is processed, you may receive one final confirmation message indicating that you have been unsubscribed.
You may also manage available messaging preferences through your TenDollarTrip customer account.
Opting out of promotional SMS messages does not cancel your TenDollarTrip customer account or prevent you from booking transportation.
To resume messaging after opting out, you must complete an authorized opt-in process again.
18. How to Get Help
For assistance with SMS notifications, reply:
HELP
to a TenDollarTrip SMS message.
You may also contact us through the Customer Support section at:
Our support team can assist with questions about notification preferences, phone-number updates, ride-related messages, and messaging issues.
19. Consent Is Not Required to Purchase
Consent to receive promotional or marketing SMS messages is not a condition of purchasing transportation services from TenDollarTrip.
Customers may use TenDollarTrip without subscribing to promotional text messages.
Transactional SMS consent is also optional. Certain ride updates may instead be available through the customer dashboard or other supported communication methods.
20. Supported Carriers and Delivery
SMS message delivery is subject to wireless carrier availability, device compatibility, network conditions, and technical limitations.
TenDollarTrip cannot guarantee that every message will be delivered immediately or successfully.
Wireless carriers are not liable for delayed or undelivered messages.
Customers remain responsible for checking their ride status and scheduled pickup information through their TenDollarTrip customer dashboard.
21. Phone Number Changes
Customers are responsible for maintaining an accurate mobile phone number in their TenDollarTrip account.
If a customer changes their phone number, they should update their account information.
SMS consent associated with a previous number does not automatically transfer to a new number. Customers may be required to provide fresh consent for the updated number.
22. SMS Privacy
TenDollarTrip respects the privacy of all customers participating in its messaging programs.
Mobile phone numbers and SMS consent information are not sold or shared with third parties or affiliates for their independent marketing purposes.
Authorized messaging providers may process information solely to operate and support TenDollarTrip's messaging services.
For additional details, please review Part One of this document, the TenDollarTrip Privacy Policy.
23. Changes to SMS Terms
TenDollarTrip may update these SMS Terms and Conditions when necessary to reflect changes in messaging services, carrier requirements, or applicable laws.
Updated terms will be posted on our website.
Where required, TenDollarTrip will obtain additional consent before sending messages under materially different messaging practices.
24. Contact Information
For questions regarding this Privacy Policy, SMS Terms and Conditions, customer accounts, or transportation services, contact:
TenDollarTrip
Website: https://www.tendollartrip.com
Customer Support: Available through the Customer Support section of our website.
Service Area: Delaware, United States
TenDollarTrip — Affordable Transportation. Your Privacy Matters.
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