TenDollarTrip Customer & Driver Support

Need Help? We’re Here for You.

At TenDollarTrip, we take every support message seriously. Whether you're a customer, driver, member, or someone interested in driving with us, we want to hear from you.

Our goal is to review your message and contact you within 24 hours.

What can we help you with?

Contact TenDollarTrip Support for issues or questions involving:

  • Lost or forgotten items — Left something in a driver's vehicle? Give us your ride details so we can help.

  • Ride problems — Tell us about an issue involving a pickup, drop-off, driver, customer, payment, cancellation, or completed ride.

  • Membership help — Questions about your weekly membership, cash-ride access, charges, renewals, cancellations, or account status.

  • Payment or billing issues — Let us know if you believe you were charged incorrectly or experienced a payment problem.

  • Becoming a driver — Interested in driving with TenDollarTrip? Contact us for information about getting started.

  • Driver account & payout help — Drivers can contact us regarding their account, rides, earnings, payout requests, or dashboard issues.

  • New ride location suggestions — Want TenDollarTrip to serve your neighborhood, city, workplace, school, or another community? Tell us where you'd like to see us next.

  • Website or booking problems — Report problems signing in, booking a ride, entering an address, receiving notifications, or using the customer or driver dashboard.

  • Safety concerns — Please report any concerning experience involving a TenDollarTrip ride so our team can review it.

  • Feedback & suggestions — Have an idea that could make TenDollarTrip better? We want to hear it.

  • Anything else — If your issue isn't listed, send us a message anyway.

Help Us Help You Faster

When contacting support, please include your:

Full name
Phone number
Email address

If your message concerns a specific ride, also include the ride date, approximate pickup time, pickup location, and destination when possible.

Our Commitment

Every customer and driver matters to us. Every support message is taken seriously and reviewed. Please provide accurate contact information so a member of the TenDollarTrip team can respond within 24 hours.

TenDollarTrip — The Cheaper Way to Rideshare.